Frequently Asked Questions
What happens if no one is available to sign for my delivery?
There must be an adult of at least 18 years old to sign for any delivery since the shipment contains alcohol. If no one is available when delivery is attempted, there will be one more attempt made on a consecutive business day. At this point, you can contact the courier to make alternative shipping arrangements after the first attempt is made. Should delivery fail on both attempts, the package will return to us and we must recharge shipping in order for the package(s) to be re-sent.
How do I view my previous orders?
To view your previous orders, or to download a vat invoice, you will need to visit “My Account” in the top header.
How long will my delivery take?
We aim to courier your wines within the 1-3 day time frame for the UK. For deliveries outside of the UK, these may take longer.
Do you ship international?
Yes, we do. At the moment we do not have this set-up to work automatically, please just send us an email to gather a quote.
How do I sign up to your blog?
To sign up to the blog, you can click on “blog” in the header. When you’re on the blog page go to the right hand side, and you will see “sign up here”.
Do you have a retail shop I can visit?
No, we are 110% online, but we may be seen at some events in the future.
Will I receive an order confirmation?
Yes you will. Once the order has been placed and paid for, you will receive an email from us. You will also receive an email from us when the order has been sent to you. If you do not receive it, please check your junk folder and ensure the email you have given us is correct.
Is it possible to specify for delivery to be sent early in the morning or late evening?
It is, but this will come at a small extra cost, please make sure you write it in the special instruction box.