Delivery Information

Contact Us

Our customer care team is available 9am – 17:30pm Monday to Friday.
Contact us on:

Phone – 0203 780 4896
E-mail – info@pullthecork.co.uk

Delivery – UK

Standard deliveries will be made within 1-3 working days of an order being placed and are charged at a standard rate of £6.00 for 1 bottle tracked & signed for. 2+ is £8.50 & FREE when you spend £300 or more. Our deliveries are fulfilled by either our sister companies vans (central London only) or a reliable courier whom we use dependant on quantity purchased and area of delivery. Our courier we have found to be glass friendly and reliable. All deliveries must be signed for by an adult of 18+. We now offer free collection from our Battersea warehouse – please select collection when you checkout, type our name into google and come grab your wines, we will make sure your wines are ready for you!

Due to our operating hours, we cannot deliver on weekends, or Bank Holiday Monday however our courier may still be able to deliver on Saturday if ordered by Friday AM with standard delivery but we cannot guarantee this.

Geographically we make deliveries to England, Wales, Scotland and Northern Ireland. Sadly we are unable to deliver to the following postcodes: KW*, PA*, ZE* & JE*.

We aim to be as flexible as possible, but please do advise us should you have any special delivery requirements or will not be in when delivery will be made, please wait until the end of the estimated delivery above before contacting – as usually the parcel will still be in transit to you, if after the aforementioned period you still have not received your goods, please do get in touch with us and we will help you to rectify the issue.

Offshore & Highlands

Standard delivery to Offshore & Highlands  (2-4 Working Days)

Our standard delivery price starts at £30.00 and gradually increases based on the number of bottles purchased with 48 bottles priced at £60.00.

Channel Islands (Guernsey, Jersey, IOM, IOW & IoS)

Our standard delivery takes 2-4 days once shipped and starts at £39.00 and gradually increases based on the number of bottles purchased with 12 bottles priced at £45.00. We don’t currently offer shipping for more than 12 bottles.

Republic of Ireland

Our standard delivery for the Republic of Ireland takes 2-4 days once shipped and starts at £22.00 and gradually increases based on number of bottles purchased with 6 bottles priced at £24.00, 12 bottles priced at £30.00 and 30 bottles at £40.00. We don’t currently offer shipping for more than 30 bottles.

Northern Ireland

Our standard delivery for Ireland takes 2-4 days once shipped and starts at £20.00 and gradually increases based on the number of bottles purchased with 6 bottles priced at £25.00, 12-30 bottles priced at £35.00. We don’t currently offer shipping for more than 30 bottles.

European Delivery

PLEASE NOTE: If you live in a country where the government require additional taxes or duty to be paid for receiving goods (e.g; Finland or Sweden), you the customer are responsible for declaring this. By purchasing wines from Pull The Cork, you accept full responsibility in deciding whether to declare & pay additional taxes for your wines and accept Pull The Cork will not incur any charges, should they arise.

  •  Germany

Our standard delivery for Germany takes 2-4 days once shipped and starts at £23.00 and gradually increases based on number of bottles purchased with 6 bottles priced at £23.00 and 12 bottles priced at £25.00. We don’t currently offer shipping for more than 12 bottles.

  • France, Germany, Monaco, Belgium, Luxembourg, Netherlands

Our standard delivery for the above countries takes 2-4 days once shipped depending on the country and starts at £26.00 and gradually increases based on the number of bottles purchased with 12 bottles priced at £28.00. We don’t currently offer shipping for more than 12 bottles.

  • Andorra, Liechtenstein, Norway, San Marino & Switzerland

Our standard delivery takes 2-4 days once shipped and starts at £39.00 and gradually increases based on the number of bottles purchased with 12 bottles priced at £45.00. We don’t currently offer shipping for more than 12 bottles.

  • Austria, Czech Republic, Denmark, Finland, Greece, Italy, Poland, Portugal, Spain, Sweden, Bulgaria, Croatia, Estonia, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia

Our standard delivery for the above countries takes 2-4 days once shipped depending on the country and starts at £30.00 and gradually increases based on the number of bottles purchased with 12 bottles priced at £42.00. We don’t currently offer shipping for more than 12 bottles.

Minimum Orders & Stock Availability 

We have a minimum order of 1 bottle as standard.

In The Event of a Viral Outbreak

In times like this, we will do our upmost to deliver same day within London, and next day outside of London. For Friday deliveries, please ensure you order pre 12 on the Thursday. Please note in times like this, it will be best to email us if you need to ask us anything, due to the high volume of calls we receive. 

Breakages

While we do try our absolute best to get your bottle(s) to you in one piece, we understand that occasionally the odd bottle here & there may break in transit. We will credit you for all breakages reported within 24 hours of their arrival & arrange for a replacement (If there is one) to be sent to you ASAP – again please contact our customer care team for more information.

Returns

Despite our best efforts if you are unsatisfied with your purchase, you’re welcome to return your wines, and exchange them un-opened & undamaged, within 14 days – please contact our customer care team to assist you with anything on:

Phone – 0203 780 4896
E-mail – info@pullthecork.co.uk

All credits are made to the credit or debit card used to make the original payment.