Delivery Information

Contact Us

Our customer care team is available 9am – 3pm Monday to Friday.
Contact us on:

Phone – 0203 780 4896
E-mail – info@pullthecork.co.uk
Social – Facebook Chat

Delivery – UK

Standard deliveries will be made within 1-3 working days of an order being placed and are charged at a standard rate of £8.50 & FREE when you spend £300 or more. Our deliveries are fulfilled by APC & DPD both of whom we use dependant on quantity purchased and area of delivery. These companies we have found to be glass friendly and reliable.

Due to our operating hours we cannot deliver on weekends, or Bank Holiday Monday’s however Royal Mail & APC (when used) may still be able to deliver on Saturday if ordered by Friday AM with standard delivery but we cannot guarantee this.

Geographically we make deliveries to England, Wales, Scotland and Northern Ireland. Sadly we are unable to deliver we are unable to deliver to the following postcodes: KW*,PA*,ZE* & JE*. Due to shipping provider constraints unfortunately Packages to Northern Ireland & some Scotland postcodes will now take 2 working days on our next day / expedited service.

We aim to be as flexible as possible, but please do advise us should you have any special delivery requirements or will not be in when delivery will be made, please wait until the end of the estimated delivery above before contacting as – as usually the parcel will still be in transit to you, if after the aforementioned period you still have not received your goods, please do get in touch with us and we will help you to rectify the issue.

Offshore, Highlands & Channel Islands

Standard delivery to Offshore, Highlands & Channel Islands (2-4 Working Days)

Our standard delivery price starts at £30.00 and gradually increases based on number of bottles purchased with 48 bottles priced at £60.00.

European Delivery

This is a new offering to us, and only available to those purchasing from our wines by the bottle at the moment. 

  • Republic of Ireland & Germany

Our standard delivery for Germany & Republic of Ireland takes 2-4 days once shipped and starts at £21.00 and gradually increases based on number of bottles purchased with 6 bottles priced at £28.00 and 12 bottles priced at £36.00. We don’t currently offer shipping for more than 12 bottles.

  • Austria, Belgium, Czech Republic, Denmark, Estonia, France, Hungary, Italy, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Spain & Sweden

Our standard delivery for the above countries takes 2-4 days once shipped depending on country and starts at £25.50 and gradually increases based on number of bottles purchased with 6 bottles priced at £32.00 and 12 bottles priced at £41.00. We don’t currently offer shipping for more than 12 bottles.

  • Croatia, Finland & Portugal

Our standard delivery for the above countries takes 2-4 days once shipped depending on country and starts at £32.00 and gradually increases based on number of bottles purchased with 6 bottles priced at £38.00 and 12 bottles priced at £45.00. We don’t currently offer shipping for more than 12 bottles.

Breakages

While we do try our absolute best to get your bottle(s) to you in one piece, we understand that occasionally the odd bottle here & there may break in transit. We will credit you for all breakages reported within 24 hours of their arrival & arrange for a replacement (If there is one) to be sent to you ASAP – again please contact our customer care team for more information.

Returns

Despite our best efforts if you are unsatisfied with your purchase, we provide a no quibble returns policy for any items returned, un-opened & undamaged, within 14 days – please contact our customer care team to assist you with anything on:

Phone – 0203 780 4896
E-mail – info@pullthecork.co.uk
Social – Facebook Chat

All credits are made to the credit or debit card used to make original payment.

Returns will be dealt with on a case by case basis, and there is a £8.00 admin fee so please contact us with any issues.